Terms & Conditions

Terms & Conditions of Service

Please review the terms and conditions of service for CATRINANDES RETREAT CENTER (CATRINANDES).

We ask you to give close attention to these and particularly to health and safety precautions and cancellation policies. If you do not agree with these terms and conditions please suspend the booking process.

Booking and payment

A 25% deposit is required to confirm your booking or hire CATRINANDES.

The remaining balance is due 15 days before arrival.

Cancellation and rescheduling

The deposit is non-refundable but can be used as credit for a future retreat within one year of the original booking.

No-shows or last-minute cancellations (within 48 hours of arrival) will forfeit all payments made.

Changes and refunds

Retreat dates may be rescheduled based on availability, provided notice is given at least 15 days before arrival.

Refunds are not issued for early departures or unused services.

Arrival and departure

Check-in (standard): 15:00 PM – 9:00 PM (later arrivals must be communicated).

Check-out (standard): By 12:30 PM.

Guests must leave the property in good condition, completing specified cleaning tasks. Different check in and check out times may be possible upon prior agreement with CATRINANDES’ team.

Guest obligations

Guests are responsible for any damages caused by them or their group. Adequate insurance is recommended. The retreat center owner is not liable for lost or stolen items.

Participation in activities is at the guest’s own risk.The retreat center owner is not responsible for programs content or any health-related issues arising from the stay.

The retreat center owner is not liable for external disruptions (weather, power outages, etc.) or for guests’ personal belongings.

House rules

Please respect quiet hours: 21:30h - 7:00h.

No outside shoes allowed beyond entrance. Slippers provided.

No pets allowed (unless agreed). Unauthorized pets result in booking cancellation with full charge.

No smoking or alcoholic beverages consumption indoors. Smoking outside is permitted in designated areas.

Internet usage

A high speed Wi-Fi just for guests is available and the password will be provided upon arrival. Guests are responsible for all online activities.

Catering

Independent chefs can be recommended for vegetarian/vegan meals and special dietary needs. Billed separately.

Force majeure

In the event of unforeseen circumstances (natural disasters, travel restrictions, etc.), bookings may be rescheduled without penalty.

Health and safety

CATRINANDES is a retreat center, a home, and not a hotel or hospital. Guests are fully responsible for their physical and mental wellbeing during their stay. If you have any important health concerns, injuries or allergies then please inform us via email upon booking, ahead of arrival so that we can best serve you. It is advisable to have travel insurance.

Food is usually served as a buffet. If you have a special dietary request please contact us beforehand to see if we can accommodate your needs.

Final notes

All personal data is treated with complete confidentiality. Photos and text on the website or in flyers serve as a realistic description. However the right to change the equipment (e.g. furniture), provided they are equivalent, is reserved.

Should some or more provisions of these terms and conditions become ineffective, this does not affect the effectiveness of the remaining conditions. The ineffective regulation is to be replaced by an effective one that comes as close as possible to the economic and legal will of the contracting parties. Portuguese law applies. The place of jurisdiction and performance is Portugal.

By booking, you agree to these terms. For any questions, contact us at hello @catrinandes.com or at +351 918 114 797 (cost of a call to the Portuguese mobile network).

Governing Law and Dispute Resolution

These terms are governed by Portuguese law. Disputes fall under the exclusive jurisdiction of the respective courts.

Consumers can file complaints in the physical or electronic Complaint Book.

Alternatively, arbitration services are available for dispute resolution.

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

(Portuguese Consumer Disputes Information and Arbitration Center)

Address: Largo de Santa Cristina (Casa Amarela), 3500-181 Viseu
Phone: +351 232 451 135 (cost of a call to the Portuguese fixed network)
Email: viseu @cniacc.pt
Opening hours and telephone support hours: Monday to Friday, 9:00h to 16:00h (closed between 12:30h and 13:30h).

Last update:

NML
05/02/2025
12:21
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Terms & Conditions of Website

Ownership and access

The website is owned by the retreat center co-founder (Helena I.O. Dias de Matos) and access is free, but users must be of legal age in their country to complete forms.

Content and accuracy

The website provides product/service information to assist users in making informed decisions. While efforts are made to ensure accuracy, errors or outdated information may occur. The right to update content without notice is reserved to the retreat center co-founder.

Intellectual property

All content on this website is owned by the a.m. retreat center co-founder or licensed providers and is protected by copyright laws. Unauthorized reproduction or distribution is prohibited.

Usage restrictions

Users may not use the website for illegal activities, harassment, spreading false information, transmitting malware, data scraping, or bypassing security features. Violation may result in access termination.

Service changes and liability

The CATRINANDES RETREAT CENTER co-founder may modify, suspend, terminate services or restrict access without prior notice or liability. It is not liable for damages resulting from website use, technical issues, or third-party actions.